6) Licence Manager generates a computer ID code, is this the same as my real computer ID?
No, your real computer ID cannot be exposed. Licence Manager generates its own artificial computer ID code purely to match the activation key we provide you with. The computer ID that Licence Manager generates is made up of various numbers and letters that are not connected to any of your PC’s security and is purely a ‘made-up’ number generated by Licence Manager.
7) What happens after I have paid for my Essential Guide to Owning a Chinchilla?
Once payment has been received, your hardback book will be dispatched to the destination as indicated on your Paypal account (unless indicated otherwise). Books are usually dispatched within 2 working days of cleared payment, after which, you will receive an email asking you to provide feedback on the book that can be displayed on the Chinchilla Chronicles website.
8) What happens after I have paid for my Chinchilla A-Z Health & Sickness Bible?
Once payment has been received, Chinchilla Chronicles will send you an email with a small file called ‘Licence Manager’ which is part of the DRM protection. Licence Manager is very easy to install just like any other application but a video tutorial is included in the email to help make this process easy. Once you have installed the Licence Manager, you will need to copy and paste the computer identification code the software provides you with to us so we can send you your unique licence code and eBook attachment. Once you have pasted your unique licence code into the Licence Manager screen, you will be able to automatically open your version of the Chinchilla A-Z Health & Sickness Bible. This procedure only needs to be completed once, after which, every time you want to look at your eBook, you just click on the file and it will automatically open for you.
9) How do I know my order has been received and accepted?
You will receive two emails, one from Paypal stating that your payment has been received and accepted. You will then receive a second email from Chinchilla Chronicles with a file attachment called ‘Licence Manager’ to install. The email from Chinchilla Chronicles can take up to 24 hours to arrive (but usually a lot quicker than this) due to manual operation and time zones.
10) Can I buy these books anywhere else?
Yes and No. You can purchase a copy of An Essential Guide to Owning a Chinchilla from Pets at Home (in the UK), Amazon and various other websites. The Chinchilla A-Z Health & Sickness Bible can only be purchased via www.chinchillachronicles.com. Any sales elsewhere are illegal and should be notified to Chinchilla Chronicles as this is breach of copyright ownership and legal action can be taken.
11) How long will it take to receive my books?
An Essential Guide to Owning a Chinchilla will be dispatched 1st class (recorded/international signed for) within 2 days of payment and should be with you between 7-14 days of payment, depending where in the world you live. The Chinchilla A-Z Health & Sickness Bible will be attached to an email from Chinchilla Chronicles after you have installed the eBook Licence Manager and provided us with the computer identification number generated by the Licence Manager software (see Q6). This process can vary from 1-2 days.
12) Do I need to be ‘on-line’ to read my eBook?
No, you do not need to be ‘online’ to read the Chinchilla A-Z Health & Sickness Bible. After you have received your unique licence code and authorised the activation of the eBook you can read your eBook off-line and at any time of day.
13) What happens to the eBook once I’ve finished reading it?
Your eBook will be stored on your computer, therefore you can open it and read at any time of the day or night. There is no time limit on this eBook, therefore you can re-read it as many times as you wish.
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