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Chinchilla Chronicles will endeavor to reply within 48 hours to general enquires. Unfortunately some email providers place us in Junk or Spam folders, therefore if you have not heard from us within 48 hours, please check these folders first before emailing us again. Generally our reply is already sitting waiting for you....

No medical questions will be answered via this website it would be seriously irresponsible for us or anyone to offer medical advice or behavior intervention over the internet without properly assessing the chinchilla. Please do not email us questions regarding health or other issues regarding your chinchilla. If you have serious concerns over your chinchilla's health it is our advice that you should seek exotic veterinary advice as soon as possible.

If you have a specific question, please check the questions below by clicking on the link to see if this answers your enquiry, if not, we will happily help you...

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General Book Questions:

1) What is copyright protection?

2) What happens after I have paid for books?

3) What is the return policy on each book?

An Essential Guide To Owning A Chinchilla

1) Can I purchase the Essential Guide to Owning a Chinchilla anywhere else?

2) The Essential Guide to Owning a Chinchilla seems expensive to post abroad?

3) Can my copy of An Essential Guide to Owning a Chinchilla be personally signed?

Mini Book Series

1) Can I purchase any of the Mini Book Series anywhere else?

2) What is the definition of a mini book?

3) What is the difference with a self published book?

4) Can my mini books be personally signed?

5) Are any of the free special offers refundable?

6) Is there a postal discount if i purchase more than one book from the mini series?

Chinchilla A-Z Health & Sickness Bible

1) What is an eBook?

2) What are the differences between an eBook and a paperback book?

3) Why is the Chinchilla A-Z Health & Sickness Bible an ebook and not a ‘hard back’ book?

4) Can I buy these books anywhere else?

5) Do I need special software to open and read the eBook?

6) What happens after I have paid for my Chinchilla A-Z Health & Sickness Bible?

7) Licence Manager generates a computer ID code, is this the same as my real computer ID?

8) Do I need to be ‘on-line’ to read my eBook?

9) What happens to the eBook once I’ve finished reading it?

10) Can I print and copy my eBook?

11) Does the eBook work on all computers?

12) Can I view my eBook on multiple machines?

13) What should I do if I want a copy of the eBook on both my PC and laptop?

14) What is DRM protection?

15) Why is DRM protection needed?

16) What is activation and why is this required?

17) Can I read my eBook without activating?

18) What happens if I try and forward a copy of the eBook?

19) I have paid for my eBook but have not received anything yet?

Linking Websites With Chinchilla Chronicles:

If you would like to link websites with Chinchilla Chronicles then please follow the instructions on our Link to Us page before emailing us.

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If you cannot find the answer to your question above, then please email us at:

Please kindly allow up to 48 hours for a general enquiry response - please remember, we will not answer medical questions or offer advice

Many Thanks

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